Shipping Information

At oil + air, my goal is to offer you the best shipping options, no matter where you live in Australia. If you experience any issues during your shipping process, please reach out to me at hello@oilandair.com.au

The time frame for order delivery is divided into two parts:

+ Processing time: Order verification, tailoring, and packaging. All orders are sent to the manufacturer for dispatch within 48 hours after the order is placed. The manufacturer processes the orders directly, which takes an additional 2–4 days.

+ Shipping time: This refers to the time it takes for items to be shipped from the manufacturer to the destination (you!). After processing and leaving the warehouse, items usually take between 7 and 28 days to arrive at their destination but can take longer from time to time.

Please note that if you order multiple items, they may be shipped separately in order to avoid delays in processing. So don't be alarmed if there's a couple of days between your items arriving!

I use various carriers (but primarily Australia Post and China Post) so that I can get your orders to you as quickly as possible.

I will send you the tracking info so you can see where your parcel is, but if you have not received your order after 30 days please contact me at hello@oilandair.com.au so I can investigate.